Refund policy

Last updated: August 23, 2026

At GPUCoreX, we want you to buy your next graphics card with confidence. This policy explains how returns, exchanges, and refunds work.

30-Day Returns · Free Return Shipping · Free Exchanges

1. Return Window

You may request a return within 30 days of the delivery date. To be eligible, the graphics card must be unused, in its original packaging (including anti-static bag and box inserts), and in the same condition you received it.

2. How to Start a Return

To start a return, contact us at contact@GPUCoreX.com with your order number and reason for return. We will provide instructions on how and where to send your package.

3. Damaged or Defective Items

Report within 7 days: if your card arrives damaged, dead-on-arrival, or defective, contact us within 7 days of delivery with photos of the issue and the packaging, and we will arrange a replacement or refund at no additional cost to you.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

5. Exchanges

Want a different model instead of a refund? Contact us at contact@GPUCoreX.com within 30 days of delivery to request an exchange. Exchanges are free — we will send you a prepaid return label, and once we receive your original item we will ship your replacement at no extra cost.

6. Non-Returnable Items

Cards that have been used with physical damage, show signs of overclocking/voltage modification beyond factory settings, have a removed or damaged warranty seal, or are returned without original packaging may not be eligible for a full refund.

7. Return Shipping Costs

All returns are free. We provide a prepaid return shipping label at no cost to you, whether the card is defective or you simply changed your mind.

8. Contact Us

GPUCoreX
Email: contact@GPUCoreX.com
Address: 8100 George W Watkins Rd, Quinton, VA 23141, United States